Introduction

Duke Wood Floors (“we,” “us,” or “our”), a New York corporation specializing in wood flooring sales and installation, values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, http://www.dukewoodfloors.com (“Site”), or communicate with us through email, text, or other electronic means.

By accessing or using the Site, you agree to this Privacy Policy. If you do not agree, please refrain from using the Site. We may update this policy periodically, and your continued use of the Site constitutes your acceptance of any changes.

Scope

This policy applies to:

  • Information collected through the Site.
  • Information collected via email, text, or other electronic messages.

This policy does not apply to information collected offline or through other platforms not linked to this Privacy Policy.

Information We Collect

1. Information You Provide

We collect personal information you share with us, such as:

  • Name, email address, phone number.
  • Shipping and billing addresses.
  • Payment information for transactions.
  • Details about your flooring projects (e.g., measurements, preferences).

2. Information Collected Automatically

When you visit the Site, we may collect:

  • Your IP address, browser type, and device information.
  • Pages visited, clicks, and search activity on the Site.
  • Time spent on the Site and other usage data.

We use cookies and similar technologies to enhance your browsing experience and collect analytics data.

How We Use Your Information

We use your information to:

  • Process transactions and deliver products or services.
  • Provide customer support and respond to inquiries.
  • Send updates on orders, shipping, and account activity.
  • Improve the Site’s functionality and your browsing experience.
  • Send marketing communications (with your consent).

Sharing Your Information

We may share your information with trusted third parties to provide and enhance our services, including:

  • Website Hosting: To securely operate and maintain the Site.
  • Payment Processors: To process transactions securely.
  • Shipping Providers: To fulfill and deliver orders.
  • Marketing Partners: We use Mailchimp to manage email marketing campaigns. If you subscribe to our newsletter or receive marketing emails, your information will be shared with Mailchimp.

We do not sell your personal information to third parties.

Cookies and Analytics

Cookies

We use cookies to:

  • Enable core Site functionality.
  • Understand how visitors interact with the Site.

You can manage cookie preferences through your browser settings.

Analytics

We use analytics tools to monitor traffic and improve the Site. These tools may collect information such as:

  • Browser type and device information.
  • Pages visited and time spent on the Site.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request corrections or deletion of your data.
  • Opt out of marketing communications.

To exercise these rights, please contact us at info@dukewoodfloors.com.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

International Users

The Site is intended for U.S. and Canadian users. If you access the Site from outside these regions, you consent to the transfer and processing of your data in the United States.

Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on the Site, and the effective date will be updated.

Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Duke Wood Floors

979 3rd Avenue, Suite 214

New York, NY 10022

Phone: 212-470-0700

Email: info@dukewoodfloors.com